Senior CRM Manager - Drive Customer Loyalty & Engagement in Bali

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 120000000 - 180000000
We are seeking a talented and experienced Senior CRM Manager to join our team in Bali. In this role, you will be responsible for driving customer loyalty and engagement, ensuring our customers have a positive experience with our products and services. You will work closely with cross-functional teams to develop and implement CRM strategies that align with our business goals. If you are passionate about customer relationship management and have a proven track record of success, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Develop and implement CRM strategies to enhance customer loyalty and engagement.,Build and maintain strong relationships with key customers and stakeholders.,Analyze customer data to identify trends and opportunities for improvement.,Collaborate with sales, marketing, and product teams to align CRM efforts with business objectives.,Monitor and evaluate the effectiveness of CRM initiatives and make data-driven recommendations for improvement.,Stay up-to-date with industry trends and best practices in customer relationship management.,Lead and mentor junior CRM team members to ensure the successful execution of projects and initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in a CRM or customer service role, with a proven track record of success.,Strong understanding of CRM software and tools, such as Salesforce or HubSpot.,Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.,Proven ability to analyze data and make data-driven recommendations.,Experience working in a fast-paced, dynamic environment is a plus.,Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

CRM software proficiencyData analysisStrategic planningTeam leadershipCustomer relationship managementCommunication skills
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