Customer Support Intern (Paid - Ubud)

Join our dynamic team as a Customer Support Intern in the heart of Ubud, Bali! This paid internship offers a unique opportunity to develop professional skills in customer service and product education. You'll be the face of our brand, providing friendly, informative support to customers while fostering a welcoming atmosphere. Private Advertiser is a growing company in the digital advertising space, and this role will give you hands-on experience with real customer interactions and our product suite.

As a Customer Support Intern, you'll work closely with our sales and marketing teams to ensure our customers have a seamless experience. You'll handle inquiries via email, phone, and chat, offering solutions and guidance tailored to their needs. This role is perfect for students or recent graduates looking to gain practical experience in customer service and digital marketing.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through email, phone, and chat support.
• Assist customers with product inquiries, troubleshooting, and order processing.
• Collaborate with sales and marketing teams to ensure consistent brand messaging.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on company products and services to offer accurate information.
• Contribute to creating and maintaining a knowledge base for common customer issues.
• Participate in team meetings and training sessions to enhance your skills.
• Assist in organizing customer events and promotions as needed.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program or recent graduate in Business, Marketing, Communications, or a related field.
• Strong written and verbal communication skills in English and Bahasa Indonesia.
• Excellent problem-solving and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• Familiarity with customer service software such as Zendesk, Freshdesk, or similar.
• Basic knowledge of digital marketing concepts and tools.
• Passionate about customer service and eager to learn.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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