Customer Service Executive - Logistics & Supply Chain (Bali, Indonesia)

Join Lima Bintang Logistics Sdn Bhd, a leading player in the logistics and supply chain industry, as our next Customer Service Executive in the vibrant and dynamic region of Bali, Indonesia. This is an exceptional opportunity to leverage your organizational skills and customer service expertise to enhance our client satisfaction and operational efficiency. With a strong focus on innovation and customer-centric solutions, Lima Bintang Logistics is committed to delivering seamless logistics services across Indonesia.

As a Customer Service Executive, you will be the face of our company, handling inquiries, complaints, and resolving issues for our valued clients. Your daily tasks will include managing customer interactions, ensuring timely responses, and contributing to the continuous improvement of our services. By joining us, you will have the chance to grow within a supportive and collaborative environment, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring high levels of customer satisfaction.
• Manage and track customer service requests using CRM systems like Salesforce or HubSpot.
• Collaborate with internal teams to resolve customer issues and ensure timely resolutions.
• Provide exceptional customer service by offering creative and effective solutions to client problems.
• Monitor and report on customer service metrics to identify areas for improvement.
• Assist in the development and implementation of customer service policies and procedures.
• Stay updated with industry trends and best practices in customer service and logistics.
• Participate in team meetings and contribute to the continuous improvement of service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or supply chain industry.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong organizational and problem-solving skills.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset with a focus on delivering exceptional service.
• Willingness to travel to client locations as required.

🛠️ Keahlian

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